Is there a returns management platform for Turkish e-commerce stores?
Yes. ResReturn is built in Istanbul, available in Turkish and live on Ticimax, ikas and Shopify, with T-Soft in early access. It gives Turkish stores a self-service returns portal, exchange-first resolution, store credit and coupons written back to Ticimax, and covers distance-sales (mesafeli satış) withdrawal rules and KVKK.
Last updated:
- Most international returns platforms don't connect to Turkish platforms such as Ticimax, ikas or T-Soft.
- Returns arrive by phone, WhatsApp and email, with no structured reason.
- Withdrawal (cayma) and goodwill returns are mixed together, creating legal risk.
- 01
Connect Ticimax
Connect with your Ticimax web-service authorisation code; orders, products and variants are mapped.
- 02
Embed the portal
Add the returns link or snippet to your store; shoppers start returns themselves.
- 03
Resolve
Exchange, store credit or coupon first — written back to Ticimax — refund last.
- 04
Stay compliant
Withdrawal requests are separated from goodwill returns and handled within legal deadlines.
Features involved
- Live Ticimax integration (SOAP web service)
- Store credit and coupons on Ticimax
- Turkish interface and content
- Distance-sales and KVKK coverage
- Free withdrawal plan
What to measure
- Returns started in the portal vs by phone/email
- Share resolved as exchange, credit or coupon
- Withdrawal requests handled within 14 days
Frequently asked questions
Which Turkish platforms are supported?
Ticimax and ikas are live. T-Soft is in early access and ideasoft is on the roadmap; check the integrations page for the current status.
How is ResReturn priced for Ticimax stores?
Withdrawal plan free forever; Starter €39/month (€29 billed annually); Growth €129/month (€99 billed annually); Scale custom.