How can I turn refunds into exchanges and store credit?
Put the outcomes that keep revenue first and make them faster than a refund. ResReturn shows exchanges and store credit (with an optional bonus) before the refund option, and can release credit the moment the carrier first scans the return label — so the shopper re-spends immediately, with risk checks and automatic clawback if the parcel never arrives.
Last updated:
- Refunds take days, so shoppers spend the money elsewhere.
- Without an incentive, most shoppers pick the refund by default.
- Releasing credit early without risk checks invites abuse.
- 01
Order the ladder
Exchange, other product, credit with bonus, refund — each rung configurable.
- 02
Gate by risk
Velocity, amount and pattern checks decide who qualifies for instant credit.
- 03
Release on first scan
Credit is issued when the carrier scans the label; 'Shop now' lets them spend it immediately.
- 04
Claw back if needed
If the parcel never arrives, the credit is reversed automatically.
Features involved
- Outcome ladder (exchange → credit → refund)
- Bonus-credit incentives
- Instant credit on first scan
- Automatic clawback
- instantcredit.granted / clawback webhooks
What to measure
- Resolution mix: exchange vs credit vs refund
- Credit re-spend rate and time to re-spend
- Clawback rate
- Recovered revenue
Frequently asked questions
Which plan includes instant credit?
On non-Shopify platforms, instant credit on first scan is part of Growth (€129/month) and Scale. On Shopify, ResReturn Plus covers the full platform.
Is a refund still available?
Yes. Refunds stay available — they are simply shown last — and statutory withdrawals are always refunded as the law requires.