How do I add the EU withdrawal button to my online store?
Since 19 June 2026, online sellers to EU consumers must offer a clearly labelled withdrawal function that works without logging in and in two steps. ResReturn ships it as a drop-in snippet and hosted page, routes each request by legal basis so final-sale or exchange-only rules can't override the statutory right, and offers it free forever on Ticimax, ikas and T-Soft (included in ResReturn Plus on Shopify).
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- The directive requires a dedicated, login-free, two-step function — a contact form or an email address is not enough.
- Store return policies (final sale, exchange only) must not block the legal right of withdrawal.
- Withdrawals, goodwill returns and warranty claims follow different rules and deadlines.
- 01
Add the button
Paste the snippet or link the hosted withdrawal page from your footer and order pages.
- 02
Step one: identify
The consumer enters order details — no account or login required.
- 03
Step two: confirm
They confirm the withdrawal and get a confirmation.
- 04
Route by legal basis
Each request is tagged withdrawal, goodwill, warranty or recall and handled under the right rules.
Features involved
- Login-free, two-step withdrawal flow
- Drop-in snippet + hosted page
- legal_basis routing: withdrawal · goodwill · warranty · recall
- Final-sale rules can't override the legal right
- Free Withdrawal plan on non-Shopify platforms
What to measure
- Withdrawal requests acknowledged within the legal deadline
- Share of requests by legal basis
- Refunds completed within 14 days of withdrawal
Frequently asked questions
Is the withdrawal button really free?
On Ticimax, ikas and T-Soft, yes — the Withdrawal plan is free forever. On Shopify it is included in ResReturn Plus ($99/month), billed by Shopify.
Does it apply to stores outside the EU?
It applies to traders selling to consumers in the EU, wherever the store is based. Turkish stores selling into the EU should comply.
Is this legal advice?
No. ResReturn provides the function and routing; confirm your obligations with your legal adviser.